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At Aggressive, most items are made to order. Because each product is produced specifically for the customer after purchase, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, wrong color choice, or change of mind.
Please review your order carefully before checking out, including product size, color, quantity, and shipping address.
Made-to-Order Policy
Our products are produced after an order is placed. This helps reduce waste and allows us to offer a wider range of designs and apparel options.
Because of this, all made-to-order items are considered final sale unless there is a production issue, fulfillment error, damaged item, defective item, or incorrect item received.
Eligible Return or Refund Issues
We will review return, replacement, or refund requests for the following issues:
- Damaged item received
- Defective item received
- Misprinted item
- Wrong item sent
- Incorrect size or color sent by mistake
- Production or fulfillment error
To qualify for review, the issue must be reported within (7) days of delivery.
Non-Returnable Items
We do not accept returns, exchanges, or refunds for:
- Buyer’s remorse
- Wrong size ordered
- Wrong color ordered
- Change of mind
- Items that have been worn, washed, altered, or damaged by the customer
- Incorrect shipping address entered at checkout
- Orders that could not be delivered due to customer address error
- Final sale or clearance items, if applicable
Size Issues & Exchanges
Please check the size chart before placing your order.
Because our products are made to order, we do not offer refunds or exchanges for incorrect size selection. If you are unsure about sizing, we recommend comparing the size chart to an item you already own before ordering.
If the wrong size was sent due to a fulfillment mistake, contact us and we will review the issue.
Wrong Address or Failed Delivery
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned, delayed, or lost due to an incorrect or incomplete address provided by the customer, Aggressive is not responsible for refunding or replacing the order.
If reshipment is possible, additional shipping costs may be the customer’s responsibility.
Reporting a Problem
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Email: support@theaggressive.com
Please include:
- Your order number
- A clear description of the issue
- Clear photos of the item
- Photos of the packaging, if the package arrived damaged
We may be unable to approve a refund, replacement, or return request without photos or order details.
Return Shipping
If the issue was caused by a production or fulfillment error, we will help make it right.
If a return is approved for any other reason, return shipping costs may be the customer’s responsibility. Original shipping costs are non-refundable unless the issue was caused by a production or fulfillment error.
Do not send items back without contacting us first. Returns sent without approval may not be accepted.
Refunds
Refund requests are reviewed after the issue is reported and approved.
If a refund is approved, it will be issued back to the original payment method. Processing times may vary depending on your bank, card provider, or payment processor.
Shipping costs are not refundable unless the refund is due to a production or fulfillment error.
Cancellations
Orders may only be canceled before they enter production.
Once an order has been submitted for production, it cannot be canceled, changed, refunded, or exchanged unless there is an eligible issue with the item.
If you need to request a cancellation, contact us as soon as possible at support@theaggressive.com.
Contact Us
Need help with an order?
Email: support@theaggressive.com
Please include your order number and any photos if your item arrived damaged, defective, misprinted, or incorrect.
